WHERE WE DELIVER
Linda Farrow's online store delivers globally to over 190 countries. For an improved shopping experience, please ensure you are browsing your local version of our website by selecting your region & currency in the top left menu.
Alternatively you can visit your store directly by clicking one of the below links:
If you are ordering to the UK please visit uk.lindafarrow.com.
If you are ordering to the US please visit us.lindafarrow.com.
If you are ordering to the EU please visit eu.lindafarrow.com.
For all other destinations please visit int.lindafarrow.com.
DELIVERY TIMES & COST
Linda Farrow's online shop uses DHL express service with signature required for all orders within the UK, EU and rest of the world, while all orders to the US and Russia are shipped via UPS to ensure you will be wearing your new glasses in no time. Orders placed before 12pm GMT will be dispatched on the same day. Any orders placed after 12pm will be dispatched the next business day - for example, if you place your order on Friday evening, we will dispatch your parcel the following Monday.
Shipping is free of charge to all destinations within the UK, EU and US.
Delivery to all other international destinations is subject to a fee of $30 per item.
Please refer to estimated delivery times below:
UK – 1-3 business days
EU – 1-4 business days
US – 1-6 business days
China – 4-7 business days
Australia – 3-7 business days
Rest of the world – 3-7 business days
Please note that delivery times are used as a guide only. Linda Farrow doesn't take responsibility for any delays due to customs clearance or if there are any payment issues.
INTERNATIONAL DELIVERY (Excluding EU, UK & US)
Please note that your order might face additional charges upon import clearance at the country of destination. The International Linda Farrow online shop displays prices free of any duty and taxes, hence prices appear lower than in the EU or UK dedicated online store - customers from outside the UK, EU and US are liable to pay local duties and taxes.
Linda Farrow ships all online orders from the United Kingdom. When items are shipped from overseas into the delivery country, it is considered an importation and must be cleared by Customs and Border Protection (CBP). When an individual or company purchases goods from an overseas supplier, CBP considers them the ultimate importer. The ultimate importer can clear the goods or have a broker clear them on their behalf.
If you have any concerns over this procedure, we advise you to visit your country's governmental website and seek information on importation, duty and tax charges.
If you decide to refuse delivery of your order, you are responsible for the original shipping charges and any duties, taxes and/or customs charges that are applied to your parcel (including the original and return shipment), and the cost of returning the package to Linda Farrow. This amount will be subtracted from your refund.
DELIVERY TO THE US
Delivery time to the US may take from 1-6 business days from the date of purchase.
All online orders are dispatched from the UK and will go through the US customs and FDA clearance.
Linda Farrow ships items on a Delivery Duty Paid (DDP) basis – 8% of the purchase price is being added at the checkout to your order amount to cover any duties or taxes charges that may occur during the delivery of your goods. However, some items may be stopped by the Customs and Border Protection (CBP) for further inspection and it’s a process beyond Linda Farrow’s control.
Please be advised that with every order, regardless of its value, you might be asked by our courier company to provide the SSN (Social Security Number), if you haven’t provided it to them ever before.
Linda Farrow takes the security of its customers very seriously and for this reason, you may be asked to provide specific documents to secure the release of your order. For US orders over 2,500 USD, you may be required to provide your Tax ID. With orders above 5,000 USD, Power of Attorney form may be necessary to complete, in order to release your parcel. More information on this matter can be found on the US Customs and Border Protection website (a direct link can be found here). Occasionally you might be contacted directly by UPS.
DELIVERY TO RUSSIA
Linda Farrow does offer delivery to Russia, however shipping rules from our delivery partner UPS apply.
To proceed with shipment, following requirements have to be met: order value must be under €1000, you have to provide full name as it appears on your passport and your passport number.
Linda Farrow ships to Russia on a DDU (Delivery Duty Unpaid) basis. This means that no taxes and duties are included in the final purchase price. Please note that shipments to Russia are subject to restrictions, delays and local duties and taxes up to 50% of the total price paid. You will be invoiced for these costs directly by our shipping partner UPS.
Linda Farrow is unable to advise on the exact cost of customs duty. Payment of these is necessary to release your order from customs on arrival.
DELIVERY TO CHINA
Customers from outside the UK, EU and US are liable to pay local duties and taxes; therefore, these are not included in the final purchase price in our international store.
Please note, that Linda Farrow does not have the ability to declare a different value when shipping your order and will not tolerate requests to assist in avoiding paying local duties and taxes, as this is considered a legal offence.
All online orders are being shipped from the UK. International delivery is considered an importation and must be cleared by the Chinese Customs Authorities. Once the item arrives within the Chinese Customs, the receiver will be contacted by our shipping partner DHL. The standard rate for importing goods into China is 17%, however this is not guaranteed and is subject to change.
Delivery times may vary depending on the shipment destination and value and may be delayed as a result of customs clearance. Please account for extra time and ensure you are available to provide any additional information to the Chinese Customs and Border Authorities.
Average transit times are as follows:
Beijing: 4 - 8 days
Shanghai: 4 - 6 days
Wuhan, Chengdu, Shenzhen, Guangzhou: 5 – 6 days
Hong Kong and Macau: 2 - 3 days
For more information about Chinese Customs rules and regulations, please visit the Chinese Customs website directly, here.